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posted a message on Twitter

“While I appreciate @ChrisBatDell trying to do the right thing at Dell, it's tough being an apologist for an org that doesn't want to change.”

July 17 at 2:28 pm - Link

burcu doğan, Mike and Parvez Halim liked this

I have found that Dell are trying to change. Change is difficult but I believe they are going in the right direction. And this is coming from someone that likes Apple. - Parvez Halim via feedalizr

I've had a very frustrating time trying to buy 1 computer and 5 monitors from them. Numerous phone trees, escalations, all resulting in a dropped call. ChrisBatDell's advice was to call and re-place my order. Sales cares about you, customer service doesn't. When the order was 're-placed' it came out $500 higher and they wouldn't adjust it at all! Gah. - Jason Shellen

Oh OK. That's shit. Ok I definitely don't blame you going somewhere else. - Parvez Halim via feedalizr

The sales guy also said that I should call in orders instead of using the web. What is wrong with dell.com? - Jason Shellen