Molly Metzger

Very interesting htper-local service -- the web has been waiting for this. Now -- will big brands learn to go hyper local, too? I can see the mom and pops, who rely on local advertising and yellow pages, learning how to make the most of this service. Big brands will need empower their people, too. - Molly Metzger via Bookmarklet

interesting lifestreaming application with a competence motivator! - Molly Metzger via Bookmarklet

I'm a bit surprised consumers think this is creepy -- isn't dialogue the purpose of blogging? But I guess when a company ignores direct requests from consumers for so long, it's hard to imagine that same company responding to the voice in the wilderness. I love that there are 10 authentic voices responding to complaints on the web but wonder if they've done anything to upgrade customer care for the rest of the subscribers. If not, that number will likely EXPLODE as consumers catch on. The closer we get to football season, the more scrappy those subscribers seem to get. - Molly Metzger via Bookmarklet

How have all of Dell's social media efforts impacted the customer satisfaction scores? This isn't particularly promising giving Dell's high profile in the SM space. One to watch. - Molly Metzger via Bookmarklet

Free tool from IBM for data visualization. Includes both number & text tools. - Molly Metzger

ttp://www.nytimes.com/2008/06/30/business/30google.html?_r=1&scp=1&sq=family+guy&st=nyt&oref=slogin - Molly Metzger

looks like esther dyson's linkstorm, huh? - Molly Metzger

i'm not here to make friends - Molly Metzger

Brian describes his views on the true nature of 'social media marketing" -- it's not really about marketing at all -- listen and learn first. Here, here! - Molly Metzger