“I'll tell you a secret: If you call the helpdesk at 5:00 and 20 seconds, I will make fun of you while I don't answer your call.”
July 25 at 3:04 pm
- Link
Yolanda, Jeff Quinton, Jill, Superhero Librarian and 6 other people liked this
I used to do that...LOL - ♫ Rahsheen ™ ★
That is so messed up. - Kenya
Right-o, Simon. - Urban Thought Collective
If you call the Help Desk at all, I will not pick up (unless my manager forces me to cross-train again, and I still won't do it for long). I'm a field tech, because I do not want to answer phones, thank you. - MiɳiMagɘ (AlwaysMiniMage)
via NoiseRiver
MiniMage, I was a field tech until my manager "reorganized" the team. I told my team lead, "You know I'm leaving, right? I've led a tech support team larger than this entire IS department, and you want me to take calls from people who don't know how to make text bold in MS Word?" I'm feeling a lot of resentment about this gig. Good news is, I turned in my resignation on Wednesday. - ha3rvey
Wow Harvey.. .. thats pretty crazy. Whoever did the reorg is an idiot. BiG idiot. TSG (Tech support group ) fieldops, can NOT be told to sit and take calls in an office. Talent management is an art !! Hope that all works out for you.. - Peter Dawson
Sounds like you're making some positive changes for yourself Harvey. Some things just don't work out. Good luck with whatever is coming next! :-) - Jill, Superhero Librarian
@Harvey Simmons (ha3rvey): Wow, and I got mad about their adding time clocks to the list of devices we support. I'd prefer to leave my bed to reboot a time clock in the middle of the night rather than answer phones any time of the day. - MiɳiMagɘ (AlwaysMiniMage)
via NoiseRiver
I had a remote user who emailed support the other day about some sort of symantec error - I asked exactly what the error message said - and the response was "a bunch of garbage I don't understand" - Jeff Quinton
I pick it up, and sometimes, but not often, regret it. Sometimes I still pick it up at 5:15. Sometimes I get lavish praise for my availability. But not from my wife. ;) - John LeMasney


